Customer FAQs
Are these physical products?
1
No. All products sold on this site are digital unless a listing clearly states otherwise.
How will I receive my purchase?
2
Your purchase will be delivered electronically to the email address used at checkout.
When will I receive my file?
3
Most digital products are delivered shortly after payment is confirmed.
I did not receive my order email. What should I do?
4
Check your spam, junk, promotions, and filtered folders first. If you still cannot find it, contact support@ebonybryan.com with your order details.
Do you offer refunds?
5
Because these are digital products, all sales are final. Refunds are not offered once purchase is complete, except in limited cases such as duplicate purchases, file corruption, incorrect delivery, or verified access problems.
Can I share my purchase with a friend?
6
No. Your purchase is for your personal use only unless otherwise clearly stated.
Can I use these materials for my clients, audience, group, or business?
7
Not unless the product specifically says commercial use or extended use is included. If you need licensing or permission, contact support@ebonybryan.com.
What if my file will not open?
8
Email support@ebonybryan.com with your order details and a description of the issue. We will review the problem and help where possible.
Do you guarantee results?
9
No. These products are educational, reflective, and informational in nature. Your experience and results will depend on many factors outside our control.